Privacy
Last updated September 30, 2026. Neruva is run by Kyle Clouthier, doing business as Clouthier Simulation Labs, a sole proprietorship in Petawawa, Ontario, Canada.
What we collect
- About businesses: facts a company publishes on its own website (name, services, industries, areas served, business phone, email and address), and whatever an owner adds or corrects after claiming. We do not collect personal data about individuals from websites.
- From owners: the calendar address you connect, your booking settings, and a hash of your private owner link (we never keep the link itself).
- From people booking a consultation: name, email and/or phone, company, answers to the business's questions, notes, and the name the AI assistant gave itself, if any.
- Technical: standard server logs (IP address, time, page) used to keep the service running and stop abuse.
We don't sell personal information, and we don't use it for advertising.
Why
To publish business profiles, to pass consultation requests to the business you chose and put them in its calendar, to prevent fake or abusive requests, and to show owners what came through.
Calendars
When an owner connects Google Calendar we read only whether times are free or busy, and create the events for bookings made through Neruva. We don't read the contents of other events.
Where it's stored
On Google Cloud (Firestore and Cloud Run). Bookings are also written into the business's own calendar, under that provider's privacy terms.
Who sees it
Business profiles are public. Consultation requests are seen by the business you booked with, and by Kyle Clouthier for support and abuse prevention. Google Cloud and our email provider process data on our behalf.
How long we keep it
Consultation requests: 12 months, then deleted. Business profiles: until the business asks us to remove them. Server logs: 30 days.
Your choices
You can ask what we hold about you, ask us to correct it, or ask us to delete it: email hello@neruva.io. We'll answer within 30 days. A business can have its unclaimed profile removed within two business days by writing from its company domain.