Terms of Service

These Terms (“Terms”) are a contract between you and Clouthier Simulation Labs (“we”, “us”) for use of Neruva and Neruva Cockpit (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

You must be at least 13 years old. If you are using the Service on behalf of a company, you must have authority to bind that company. You are responsible for keeping your account credentials secret and for everything that happens under your account.

Neruva is a memory + reasoning substrate for AI agents, exposed as a hosted API at api.neruva.io and via MCP servers (npm @neruva/mcp, PyPI neruva-mcp). You push typed records, knowledge- graph facts, episodes, and analogy queries; Neruva stores, retrieves, and reasons over them. You bring your own LLM and your own agent harness. Neruva does not act on your computer.

• You are responsible for what you ask Neruva to do. The agent acts on your computer with your permission.
• Do not use the Service to break the law, violate someone else's rights, send spam, distribute malware, scrape sites in ways that breach their terms, or process data you don't have permission to process.
• Do not attempt to reverse-engineer the Service, probe for vulnerabilities without coordinating with us at security@neruva.io, or use the Service to build a directly competing product.
• Do not abuse the Service — no denial-of-service, no automated scraping of our endpoints beyond your rate limit, no sharing of credentials across organizations.

You own everything you give us. We make no claim to your code, files, prompts, or records. You grant us a limited license to host, process, and transmit your content only to the extent necessary to operate the Service for you. We do not train AI models on your data.

You can export your records anytime as a portable .neruva file, or delete your account, which forgets everything. See the Privacy Policy for details.

The Service offers a free tier and paid subscriptions. Paid plans are billed monthly in advance. You can cancel anytime from your account; cancellation takes effect at the end of the current billing period. We do not pro-rate refunds for partial months. If a charge was made in error, contact us and we will make it right.

We may change prices for new billing periods with at least 30 days' notice. Continued use after the change means you accept it.

Neruva Cockpit takes actions on your computer and on your behalf. Those actions can have consequences — money spent, messages sent, files changed. We are not liable for what the agent does at your direction. Review approvals when prompted. Treat agent execution like delegating to a contractor: clear instructions and oversight are on you.

We do our best to keep the Service running but do not promise uptime. The Service is provided “as is” and we may change or suspend features, fix bugs, or perform maintenance. We will give reasonable notice of planned downtime when we can.

You can stop using the Service and close your account anytime. We can suspend or terminate your access if you breach these Terms, use the Service to harm others, or fail to pay. If we terminate you for cause, you forfeit unused prepaid amounts. On termination, our license to host your content ends; you can export your data within 30 days before we delete it.

The Service is provided AS-IS, without warranty of any kind. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate, safe, or fit for any specific use.

To the maximum extent permitted by law, our total liability to you for any claim arising from the Service will not exceed the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) US$100. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data.

You agree to defend and hold us harmless from any claim arising from your use of the Service, your content, or your breach of these Terms — including reasonable legal fees.

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-laws rules. Disputes will be resolved in the courts of Ontario, unless local consumer law requires otherwise.

We may update these Terms. If we make material changes, we will give at least 30 days' notice by email or in the Cockpit. Continued use after the effective date means you accept the new Terms.

Questions about these Terms: info@neruva.io.