Terms of Service

These Terms (“Terms”) are a contract between you and Clouthier Simulation Labs (“we”, “us”) for use of Neruva (the “Service”) — the hosted document intelligence platform at neruva.io. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

You must be at least 13 years old. If you are using the Service on behalf of a company, you must have authority to bind that company. You are responsible for keeping your account credentials secret and for everything that happens under your account.

Neruva is a document intelligence platform. You upload documents; Neruva extracts, stores, and organizes the data using AI models. You can search, query, and export your extracted data at any time via the dashboard.

• You are responsible for the data you push to the Service and for what you do with what you recall. Neruva does not act on your computer — it stores and reasons over what you send it.
• Do not use the Service to break the law, violate someone else's rights, send spam, distribute malware, scrape sites in ways that breach their terms, or process data you don't have permission to process.
• Do not attempt to reverse-engineer the Service, probe for vulnerabilities without coordinating with us at info@neruva.io, or use the Service to build a directly competing product.
• Do not abuse the Service — no denial-of-service, no automated scraping of our endpoints beyond your rate limit, no sharing of credentials across organizations.

You own everything you upload. We make no claim to your documents, extracted data, or files. You grant us a limited license to host, process, and transmit your content only to the extent necessary to operate the Service for you. We do not train AI models on your data.

You can export your data anytime as CSV or JSON, or delete your account, which permanently erases everything. See the Privacy Policy for details.

The Service offers a free tier and paid subscriptions. Paid plans are billed monthly in advance. You can cancel anytime from your account; cancellation takes effect at the end of the current billing period. We do not pro-rate refunds for partial months. If a charge was made in error, contact us and we will make it right.

We may change prices for new billing periods with at least 30 days' notice. Continued use after the change means you accept it.

Neruva uses multiple AI models to extract data from your documents. While we use consensus to maximize accuracy, AI extraction is not perfect. You are responsible for reviewing extracted data before relying on it for business decisions. We are not liable for extraction errors.

All intellectual property rights in the Service — including the software, AI models, algorithms, design, and documentation — belong to Clouthier Simulation Labs. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described here.

Upon account termination or cancellation, all your uploaded documents and extracted data will be automatically deleted within 30 days. You are responsible for exporting any data you wish to keep before termination. Billing records are retained for 7 years as required by tax law.

We do our best to keep the Service running but do not promise uptime. The Service is provided “as is” and we may change or suspend features, fix bugs, or perform maintenance. We will give reasonable notice of planned downtime when we can.

You can stop using the Service and close your account anytime. We can suspend or terminate your access if you breach these Terms, use the Service to harm others, or fail to pay. If we terminate you for cause, you forfeit unused prepaid amounts. On termination, our license to host your content ends; you can export your data within 30 days before we delete it.

The Service is provided AS-IS, without warranty of any kind. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI outputs will be accurate, safe, or fit for any specific use.

To the maximum extent permitted by law, our total liability to you for any claim arising from the Service will not exceed the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) US$100. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data.

You agree to defend and hold us harmless from any claim arising from your use of the Service, your content, or your breach of these Terms — including reasonable legal fees.

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-laws rules. Disputes will be resolved in the courts of Ontario, unless local consumer law requires otherwise.

We may update these Terms. If we make material changes, we will give at least 30 days' notice by email or in your dashboard. Continued use after the effective date means you accept the new Terms.

Questions about these Terms: info@neruva.io.